May 29, 2024

UEE FAQ’s

Were you formerly known as Qualconvey?

In short, yes! We’ve written all about this in a recent news post which includes an open letter from our MD Glyn. Please click here to find out more about the Qualconvey take over.

What’s UEE’s association with Useon China?

As Useon Extrusion Europe (UEE), we operate as the European arm to Useon China, covering the entire UK and Western Europe. The successful collaboration began over 15 years ago and enables UEE to provide European standard, turn-key production lines at cost effective prices. Please click here to find out more about UEE’s collaboration with Useon China.

What machinery do you import from China?

From individual extruders to full scale masterbatch/polymer compounding production lines. All equipment is manufactured to the clients specifications and is totally customisable. If you have a project in mind, please click here to contact us. Quotes can be provided in as little as 48 hours.

What is the quality standard like, I’ve heard Chinese equipment doesn’t last?

A lot of people wrongly associate chinese made goods with poor quality. This is probably the biggest misconception we face daily at UEE. But the truth is, that simply isn’t true! Times have changed and over the past 15 years Useon China have continuously improved manufacturing processes/capabilities and ultimately the machinery being produced. Usoen China completely understand the European standards…Useon machines are manufactured from European made parts. Essentially meaning, the only reason we can’t class our machinery as European made, is because the equipment has been assembled in our state of the art Chinese factory.

If you have ANY questions around UEE’s quality standards, please click here to contact us.

Is a warranty provided?

Yes. All UEE Extruders come with a 12 month warranty. A Useon China representative will complete the machines commissioning at the time of installation. (This must be carried out for the 12 months warranty to be activated)

If my company chooses to partner with UEE, will i need to communicate with China?

No. All communication is handled by Glyn Dooley (UEE’s Managing Director), OR Tara Dooley (UEE’s Sales director) who are both English speaking and based in the UK. The only communication you will have with China, is when the Useon representative commissions the machine.

Do you manufacture any machinery in the UK?

Yes. We can manufacture a large selection of upstream and downstream equipment in the UK. Please click here if you would like us to provide you with a quotation.